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All Charmed Eloura jewelry pieces are carefully selected for their beauty and quality. Our collections may include gold-plated, stainless steel, and zircon jewelry.
While we strive to display product colours and details accurately, slight variations may occur due to lighting, screen settings, or photography.
Product Information
All Charmed Eloura jewelry pieces are carefully selected for their beauty and quality. Our collections may include gold-plated, stainless steel, and zircon jewelry.
While we strive to display product colors and details accurately, slight variations may occur due to lighting, screen settings, or photography.
Pricing
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Charmed Eloura reserves the right to update or change prices at any time without prior notice.
Orders & Payments
Orders are confirmed only after full payment is received.
We reserve the right to cancel or refuse any order if there are issues with payment, stock availability, or suspected fraudulent activity.
Product Availability
Some items may be available in limited quantities. If an item becomes unavailable after purchase, we will contact you with the option of a replacement or refund.
Intellectual Property
All content including the Charmed Eloura name, logo, product images, and designs are the property of Charmed Eloura and may not be used or reproduced without permission.
Changes to Terms
Charmed Eloura reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately once posted.
Contact
For questions about orders or policies, please contact us through our official social media pages or email.
At Charmed Eloura, we respect and protect your privacy as outlined in our privacy policy.
Information We Collect:
When you place an order, we may collect the following information:
• Name
• Shipping address
• Email address
• Payment information
This information is used only to process orders and communicate with customers regarding our jewelry policies.
Information Protection
Your personal information is kept secure and will never be sold or shared with third parties, except when required to process payments or ship your order according to our shipping policy.
Marketing Communication:
If you follow or subscribe to Charmed Eloura, you may occasionally receive updates about:
• New collections
• Promotions
• Special offers
You may opt out at any time. Additionally, please review our return and exchange policy for more details.
At Charmed Eloura, we carefully prepare every order to ensure it arrives beautifully and safely, in accordance with our jewelry policies.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Policy
Shipping times may vary depending on the destination and courier service. Estimated delivery times include:
• Canada: 3–7 business days
Shipping Delays
Please note that delivery times may be affected by:
- Weather conditions
- Courier delays
- Customs processing for international orders
Charmed Eloura is not responsible for delays once the package has been shipped, as stated in our shipping policy.
Incorrect Address
Customers are responsible for providing the correct shipping address. Charmed Eloura is not responsible for lost packages due to incorrect address details. For more information on returns and exchanges, please refer to our return and exchange policy. Additionally, you can review our privacy policy for details on how we handle your information.
Return & Exchange Policy
At our store, we prioritize your satisfaction and adhere to strict jewelry policies for returns and exchanges. Due to hygiene and safety reasons, certain jewelry items cannot be returned or exchanged.
Non-Returnable Items
The following items are considered final sale under our jewelry policies:
• Earrings
• Worn jewelry
• Sale or promotional items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to ensure we address your concerns promptly. Your privacy is important to us, so rest assured that your information will be handled securely.
Please include:
• Your order number
• Clear photos of the item
• Description of the issue
Once verified, we will arrange a replacement or store credit according to our return and exchange policy.
Exchange Conditions
For exchanges, items must be:
• Unworn
• In original packaging
• Reported within 48 hours of delivery
For more information on shipping, please refer to our shipping policy.